Reference

Understand Your Rights and Our Obligations

Our legal terms set out exactly what md77 commits to, what we expect from your account, and how eligibility is determined under local law in Pakistan. Read these terms before you open an account — they are the binding document between you and us.

Jurisdiction-dependent accessData rights under our policyAccount eligibility termsCookie and tracking disclosureContact path for legal queries
md77 Understand Your Rights and Our Obligations
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Record

Our approach to the legal obligations around your account is built on four practices we keep consistent: what data we hold, how cookies work on this site, how your account is secured, and how long we retain your records before deletion.

Data We Hold

We store your registration details, account wallet history — including JazzCash, Easypaisa and Raast transaction records — and session logs. We do not sell this data to third parties.

Cookies and Tracking

This site uses session cookies for account authentication and analytics cookies to measure page performance. You can manage non-essential cookies through the consent banner on first visit.

Account Security Practices

Account access is protected by OTP verification sent to your registered mobile number. Any login from an unrecognised device triggers a secondary verification step before the session opens.

Retention and Deletion

Account records are retained for the period required under our policy. After closure, you may request deletion of personal data not required for transaction record-keeping by contacting support in writing.

LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a specific legal question about your account — data access requests, term clarifications, or a dispute — our support team handles these through dedicated channels. Routine account queries and policy questions each have a separate path so your request reaches the right team without delay.

Live Chat Support Open the live chat from your account dashboard for immediate policy clarifications. Our team can direct your query to the legal or compliance desk during available hours.
Email for Legal Requests Send formal data-access requests, account-closure instructions, or written dispute notices to our support email. We acknowledge receipt and respond within our stated policy window.
Account Help Centre The Help Centre in your account settings contains policy documents, term summaries, and step-by-step paths for submitting a formal complaint or data-rights request.

Common Questions About Our Terms and Your Rights

These are the policy and legal questions we receive most often from account holders in Pakistan. Each answer reflects the actual process on md77 — not a generic pointer to read the terms.

Eligibility depends on the laws applicable to you personally. We advise you to confirm this before opening an account. We do not make a universal legal clearance claim for all users in Pakistan.

Send a written data-access request to our support email from the address registered on your account. We will acknowledge receipt and respond within the period stated in our data policy.

Yes. After account closure you may request deletion of personal data. Transaction records tied to your JazzCash, Easypaisa or Raast payment history may be retained for the period required by our record-keeping obligations.

If your account is restricted, your wallet balance is held and not forfeited. You can raise a formal dispute through our support email; we will review the restriction and advise on the withdrawal path for any remaining balance.

Revised terms are published on this page with a clearly marked effective date. You will also receive a notice to your registered email. Continued use of your account after that date constitutes acceptance of the revised terms.

Formal complaints should be submitted in writing to our support email. Include your account ID and a clear description of the issue. Our team logs and escalates written complaints separately from routine account queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.